Frequently Asked Questions
How long will it take for my order to arrive?
Shipping times may vary depending on your location and the processing time for your order. For detailed information about shipping and handling times, please visit our Shipping & Handling page.
How can I track my order?
Once your order is shipped, we’ll send you a confirmation email containing your tracking number. You can track your order on our Track Your Order page.
What should I do if my order is delayed?
Shipping times may vary due to customs delays or unforeseen circumstances. If your order hasn’t arrived within the estimated delivery time, please contact us at 📧 info@titanixpet.com, and we’ll be happy to assist you.
Do you ship internationally?
Yes, we ship to most countries worldwide! Shipping times and fees may vary based on your location. Visit our Shipping & Handling page for more details.
Can I cancel or change my order after placing it?
We process orders quickly to ensure fast delivery. If you need to cancel or change your order, please contact us immediately at 📧 info@titanixpet.com. However, we cannot guarantee changes once the order is processed.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods. All transactions are encrypted for your safety.
What should I do if I receive a damaged or incorrect product?
If you receive a damaged or incorrect product, please contact us within 7 days of delivery at 📧 info@titanixpet.com. Provide a photo of the item and your order details, and we’ll resolve the issue promptly.
Are your products eco-friendly?
We are committed to sustainability and strive to offer eco-friendly packaging and products whenever possible. Check product descriptions for specific details.
How can I contact customer support?
You can reach us via email at 📧 info@titanixpet.com. We aim to respond within 24-48 hours.
Do you offer discounts or promotions?
Yes, we frequently offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated.